No - we provide everything - including pen and paper, course manual, lunch and all refreshments throughout the day.

Courses start at 9.30am and finish at 4.30pm . We normally encourage people to arrive around 9.00am to ensure that the course can start on time.

Yes - A buffet lunch is provided along with refreshments. Special dietary needs are catered for please request at time of course booking.

We provide everyone with a course manual and unlimited FREE post-course support. The post course support covers only the topics covered during the course - so if you forget how to do something you can contact us and we assist you with your query. Support is via phone or email.

We are the only Institute of IT Training (IITT) Gold Partner in East Anglia! This means we have to pass a rigorous yearly quality assessment. We put, all our trainers through the accredited Train the Trainer courses run by the as well as the appropriate Microsoft product exams.

Trainers are selected for their ability to teach, their knowledge of IT and the strength of their personalities. All trainers have passed the required vendor exams in the courses they teach.

The course outlines we publish represent suggested content. They act as a guide to the sort of topics you may well be interested in. We are always happy to arrange company-specific training with content tailored to your exact requirements.

We are constantly developing new courses and updating existing ones. Some may not be listed on the Web site yet. If you want a course that's not listed, let us know - new courses can often be arranged very quickly.

If you are unsure, please call us and we will discuss your needs and help you to decide on the appropriate course. If necessary, we can supply a Skills Analysis assessment form.

We can also help clarify your requirements by carrying out a more detailed Training Needs Analysis (TNA) if required. This is especially useful if you are migrating to newer versions of software.

There is no simple answer to this question. We aim to exceed our clients expectations at all times. If you are not satisfied with a service we have provided we would urge you to contact us immediately. We take all criticism very seriously and aim to resolve problems to your complete satisfaction.